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Author(s): DR. DEBARUN CHAKRABORTY
Year of Publish -   2017  Volume -   8  Issue -   10
    
SERVICE QUALITY GAP OF RURAL CONSUMERS TOWARDS MOBILE SERVICES IN WEST BENGAL

Abstract

The primary objective of the study is to find out the service quality gap of rural consumers towards mobile services in West Bengal. For this purpose, modified SERVQUAL instrument has been used in rural West Bengal towards mobile services, to assess the service quality provided by various service providers, and to identify that the service quality dimensions play an important role on consumers’ perception. The consumers’ perceptions & expectation has been identified by 26 items and captured in ten dimensions by conducting exploratory factor analysis. Appropriate statistical analyses such as exploratory factor analysis and paired t-test were used to find the outcome.

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Author(s): SUDARSHAN. E, CH. SATYANARAYANA, C. SHOBA BINDU
Year of Publish -   2017  Volume -   8  Issue -   9
    
PARALLEL SCHEME FOR MULTI-PASS QMAX AND MULTI-RATE QMIN ON GPU

Abstract

Maximum Quantization Descent (MQD) uses a parallel multi-pass Qmax approach to search the matrix's most considerable wavelet coefficient value to encode independently along with the corresponding MQD node, as described in the first part of this article. In that connection, the generic serial comparison-based search algorithm has stopped processing acceleration because it could raise the complexity up to O(〖log〗_2 n)times, in that same work the parallel reduction-based search algorithm is could be marked at O(n^2 )times only. The second part of the article describes how to control a bit rate at a specified level using the parallel multi-level Qmin algorithm. This algorithm encompasses the encoding process 24% faster and completes the 27% faster-decoding process than BCWT without sacrificing the PSNR value.

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Author(s): MONIKA BHARTI, DR. ANAMIKA PANDEY
Year of Publish -   2017  Volume -   8  Issue -   9
    
STRESS AND ITS IMPACT ON ORGANIZATIONAL OUTCOME

Abstract

Stress at work can be defined as the physical and emotional problems that occur in an employee who faces them due to stress because of the nature of his job and his surroundings i.e. his organization/company. Stress has been an increasing concern in today’s corporate era. In this paper, we have summed up how stress effects an employee , what are the causes and how it effects an employee’s overall outcome which in turn effects the organizations outcome. A qualitative approach has been used to conduct this research.

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Author(s): DR. REKHA SHARMA
Year of Publish -   2017  Volume -   8  Issue -   9
    
A STUDY OF EMOTIONAL INTELLIGENCE AND ADJUSTMENT OF SECONDARY SCHOOL STUDENTS

Abstract

Emotional intelligence was hypothesized to be a factor in successful life adjustment, among them the successful achievement of a well-balanced life with little interference between work and family and leisure. Data from a sample of 153 respondents who were roughly representative of the population were obtained, including measurement of emotional intelligence, life/work balance and other indices of adjustment and social/psychological skills, and salary. EI was measured by both questionnaire items (trait EI) and a task of identifying emotions in social problem episodes as described in vignettes (performance EI). Balance was measured both in terms of family/leisure interfering with work and vice versa. Both interference dimensions correlated strongly with emotional intelligence in the hypothesized direction. Emotional intelligence was positively related to salary both for men and women, and at different levels of educational achievement. Other indices of social skill were also related to EI. On the other hand, those high in EI tended to be less concerned with economic success.

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Author(s): RAJKUMAR
Year of Publish -   2017  Volume -   8  Issue -   8
    
EVALUATION ON CUSTOMER RELATIONSHIP MANAGEMENT

Abstract

customer relationship management (CRM),is more than just a technology, it is a strategic process. Today, technology provides businesses with systems that can help companies track customer's interactions with the firms and allow the firm's employees to quickly retrieve all information about the customers. This concept is called as customer relationship management.

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