International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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THE USE OF ARTIFICIAL INTELLIGENCE IN ENHANCING CUSTOMER SATISFACTION IN BANKING SERVICES IN INDIA: AN EMPIRICAL STUDY USING THE TAM MODEL

    2 Author(s):  DR SUDHANSHU SINGH,GAURAV SHARMA

Vol -  16, Issue- 6 ,         Page(s) : 93 - 98  (2025 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

The global banking sector has experienced significant transformation in recent years, primarily due to rapid advancements in digital technologies—especially Artificial Intelligence (AI). In India, where banking is pivotal to inclusive economic development

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