ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST



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STRATEGIC QUALITY MANAGEMENT – AN ANNOTATED REVIEW

    2 Author(s):  DR.(PROF.) SANJAY KAUSHIK,HARJIT KAUR

Vol -  10, Issue- 1 ,         Page(s) : 93 - 102  (2019 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

Quality has always been of paramount importance. However, it took centre stage in the decade of 1980s when companies like Xerox performed spectacularly well by engaging in strategic quality management. The concept of quality management has taken up many forms beginning from quality by inspection , to quality control , to quality assurance , total quality management or strategic quality management (Tummala & Tang, 1996). The previous review papers on the evolution of quality management have focussed mainly on the key elements, concepts or types of studies conducted in relation to quality assurance and total quality management. The present study is concerned with review of literature related to concept of strategic quality management. The main focus is identify the type of studies conducted in the field of strategic quality management.

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