International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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A STUDY ON CUSTOMER FOCUS PERFORMANCE OF HOTEL INDUSTRY - WITH REFERENCE TO DIMAPUR DISTRICT OF NAGALAND

    2 Author(s):  NIPUL SUTRADHAR, DR. SUBIT DUTTA

Vol -  8, Issue- 6 ,         Page(s) : 150 - 156  (2017 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

In today’s competitive world, the key to success and growth of any business relies on customer satisfaction. So satisfying customer needs is the foremost important objective of any business undertaking. A customer is satisfied when they get service as per their expectation. Thus the importance of customer focus performance is paramount. Customer focus services have direct and indirect impact on business growth and positively affect business profitability. Increasing customer focus services leads to higher future profitability, higher levels of customer retention and loyalty.

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