International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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KNOWLEDGE MANAGEMENT IN THE HOSPITALITY AND TOURISM INDUSTRY

    1 Author(s):  GAURAV TYAGI

Vol -  6, Issue- 2 ,         Page(s) : 55 - 58  (2015 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

Since the 1990s, Knowledge Management has become a popular topic for researchers. However, the hospitality and tourism industry has not followed this trend until recently (Cooper, 2006). Knowledge Management is primarily thought of from a multinational and manufacturing perspective, therefore, it fails to consider many aspects of the hospitality and tourism industry (Nonaka & Takeuchi, 1995). Unlike other industries, hospitality and tourism companies need to work with a variety of other industries, such as the service industry, to work out the service products (Hallin & Marnburg, 2008). As a result, when working in a hospitality and tourism context, Knowledge Management concepts need to be extended to consider inter organizational issues. Cooper (2006) notes that the two approaches of the academic and the practitioner should be combined into a single and clear definition: for the hospitality and tourism sector, Knowledge Management is the process of gaining competitive advantage by allocating knowledge assets within companies.

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