International Research journal of Management Science and Technology

  ISSN 2250 - 1959 (online) ISSN 2348 - 9367 (Print) New DOI : 10.32804/IRJMST

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RESTRUCTURING SERVICE QUALITY DIMENSIONS IN INSURANCE SERVICES: A FACTOR ANALYSIS APPROACH IN INDIAN CONTEXT

    3 Author(s):  DR. VIJAY MOHAN VYAS,DR. NAVEEN KUMAR SHARMA,DR. AVADHESH VYAS

Vol -  14, Issue- 4 ,         Page(s) : 114 - 128  (2023 ) DOI : https://doi.org/10.32804/IRJMST

Abstract

This study is aimed to restructures the dimension of Servqual in insurance service through factor analyses in Indian context.

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